Terms of Service

1. Agreement

These Terms of Service ("Terms") are a contract between you and Ascended Entertainment LLC ("Aldyn", "we") governing your use of the Aldyn application, website, and related services (the "Service"). By creating an account or connecting a mailbox, you agree to these Terms. If you use Aldyn on behalf of an organization, you represent that you can bind that organization.

2. What the Service does

Aldyn connects to email accounts you authorize and organizes them: applying labels or folders, categorizing messages, tracking follow-ups, and, on applicable plans, preparing draft replies and meeting notes. Aldyn creates drafts; it does not send email on your behalf, and it never deletes your email.

Classification is performed by a combination of deterministic rules and machine-learning models. It is assistive, not infallible: you remain responsible for reviewing your mailbox, including mail Aldyn has categorized or moved out of your inbox view, and for the content of any draft you choose to send.

3. Your account and authorizations

You may only connect mailboxes you own or are authorized to manage. You are responsible for maintaining the security of your account credentials. You may disconnect a mailbox at any time, which immediately revokes Aldyn's access and triggers deletion as described in our Privacy Policy.

4. Plans, trials, and billing

Trial availability and terms vary by plan and are stated on the pricing page. Some plans offer a trial with no payment method; others require a payment method that is verified but not charged during the trial. Trials never convert automatically to a paid subscription: when a trial ends, the Service pauses until you choose a plan, and no charge occurs without your confirmation.

Paid subscriptions are billed in advance, monthly or yearly, per user. All applicable usage limits are stated on our pricing page; we do not charge fees that are not published there. We will give at least 30 days' notice before any price increase takes effect on your subscription, and increases never apply retroactively.

Seats are added only by the explicit action of an account administrator. We do not add or bill seats automatically.

5. Cancellation and refunds

You can cancel at any time in the app; cancellation takes effect at the end of the current billing period and you keep access until then. Annual plans are refundable on a prorated basis on request within 60 days of purchase. To the extent a mandatory consumer law in your jurisdiction provides greater rights, that law prevails.

6. Acceptable use

You agree not to: use the Service to violate law or third-party rights; attempt to access other customers' data; probe, disrupt, or overload the Service; resell the Service without our written agreement; or use the Service to send spam or unlawful communications (noting that Aldyn itself does not send email).

7. Your content and our license

Your email and derived data remain yours. You grant us the limited license necessary to operate the Service for you, to process your mail, store the organizational data described in the Privacy Policy, and display it back to you. We claim no other rights in your content. Feedback you send us about the Service may be used to improve it without obligation.

8. Third-party services

The Service interoperates with third-party platforms (such as Google and Microsoft) under their terms, and uses subprocessors listed in our Privacy Policy (such as model API and hosting providers). Aldyn's use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We are not responsible for third-party platforms' availability or changes to their APIs, though we will always work in good faith to maintain service.

9. Disclaimers

The Service is provided "as is" and "as available." We do not warrant that categorization will be error-free or that the Service will be uninterrupted. AI-generated content (categorizations, drafts, summaries) may be inaccurate; you are responsible for review before relying on or sending it.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or data. Our total aggregate liability under these Terms is limited to the amounts you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

11. Termination

You may stop using the Service at any time. We may suspend or terminate accounts that materially breach these Terms, with notice where practicable. On termination, data deletion follows the Privacy Policy.

12. Changes to these Terms

We may update these Terms; material changes will be announced by email or in-app at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

13. Governing law and contact

These Terms are governed by the laws of the State of Nevada, excluding conflict-of-law rules. Questions: legal@getaldyn.com.